Blue Tomato
Intro
Blue Tomato is one of the leading brands in the extreme sports industry and is popular worldwide for snowboarding gear. Established for over 20 years, this brand is recognised throughout major snowboarding destinations and beyond. Blue Tomato is trusted by millions for being a reputable brand that provides the highest quality products at the most affordable prices.
Background
The key element of the brand is that it was founded and run by snowboarding enthusiasts and continues to be so. Originally set up as a school for snowboarding by former Euro champ Gerfried Schuller it is now one of the largest suppliers of snowboards, snow clothing and accessories in the UK. Although the bricks and mortar shops of Blue Tomato are primarily run out of Europe (Austria), the Blue Tomato website holds no limits and caters for enthusiasts across the globe.
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Brand
Being extreme sports fans themselves, the team behind Blue Tomato know what it means to be interested in snowboarding, shop for products, have questions that need answering and much more. The dedicated team behind the brand ensure they are tuned in with their fans and customers by keeping up to date with the latest trends as well as being part of some of the world’s best snowboarding events. In 2012, the brand was acquired by Zumiez, an extreme sports brand who dominate the snowboarding scene and strive to expand and grow further.
Products
Blue Tomato stock and deliver one of the largest and best selections of snowboarding equipment in the UK including snowboards, boots, bindings, helmets, accessories and more. They know exactly what items snowboarders want to see and are committed to providing a reliable stock list to the general public with perks and discounts to suit. The company enjoy giving you more and often run free goodie bag promotions along with free delivery and return over specified amounts. Being snowboarding enthusiasts themselves means that the aim is to provide items that are current and the best value for your budget. What’s more is Blue Tomato offer some of the best brands in the industry from a list of over 600 labels. So whether you are a mainstream brand fan or like to keep it smaller, there is definitely something that you will love and thrive with.
Delivery
When it comes to shipping and delivery, Blue Tomato understand that it’s not something customers want to be faffing around with. That is why they set reasonable limits on crossing the threshold for free delivery to your door. Spend the average amount on any snowboarding product and you will qualify for the faff-free, free shipping. They also provide a number of different ways you can receive your product, including time it takes to deliver and who delivers it. Customers can choose between standard delivery, payment on delivery, collect in-store (selected countries only) and express delivery. All part of the service comes reliability and trustworthiness when it comes to receiving your parcel, the Blue Tomato service does not stop at the online checkout. That is why they only use reputable couriers to transport your much loved items from A to B, including UPS, FedEx, DHL and GLS.
Support
Customer services and general support are second to none at Blue Tomato. For an area that is like insurance, you never know if or when you might need to speak to someone, however, just like an insurance policy; their team are standing by to assist you for the best part of every day of the week. In the UK, customers can contact Blue Tomato via telephone, Skype, live chat and email during the hours of 6am – 10pm Monday to Saturday and 11am – 10pm on Sundays. To outline the level of service the Blue Tomato team are committed to, they are Euro Label certified which ensures a no-nonsense order process with no hidden fees, complete protection of personal data and a totally neutral complaints team by a certified body.
Highlights
- One of the largest snowboarding shops online serving the UK.
- Free delivery over specified order amount.
- Price match guarantee. If you are (un)lucky enough to find a product that is cheaper elsewhere after you have purchased with Blue Tomato, the company will simply offer you the difference straight away, or a no-quibble return.
- No-quibble 100 day return policy. Don’t like your item within 100 days, return it no questions asked.
- Free returns over specified order amount.
What Are People Saying About Blue Tomato?
- “Extremely efficient in sorting customers’ queries out individually, no matter how long or how much hassle it takes.”
- “Very good all-round service, very happy with the products i ordered.”
- “Fast delivery and ordering process was simple on mobile.”
- “Super fast shipping and high quality items, will highly recommend.”
- “Personal advice from staff was very helpful and part of the reason i chose Blue Tomato.”
